Global remanufacturing benchmark - part five
There are different ways to guarantee quality to the customer. While the one- year warranty is the most frequently chosen solution (67%), some remanufacturers also offer more than 2-years warranty (8%) or waive it completely (8%). (See figure 1).
Fig. 1: Warranty periods
To ensure the technical functionality of the remanufactured products, responsibility, there are defined responsibilities within the remanufacturing companies. In this context, various functions and departments are responsible for technical release of remanufactured parts, most commonly the quality department (29%) and / or the after sales department (26%). (See figure 2).
Fig. 2: Departments responsible for technical release
Technical functionality is most commonly standardised (85%), for example by means of standardized technical released processes, quality checks or work instructions.